We will provide you with these advantages:
Payer knowledge. Our Teams are payer-specific - in insurance follow-up, self-pay and payment posting - ensuring payer requirements are met to get the best and fastest reimbursements. They are cross-trained for increased functionality and efficiencies to benefit you.
Customer service. With a toll-free number for patient customer service, we handle all patient inquiries regarding balance after insurance, outstanding co-pays, patient deductibles and Medicare covered/non-covered services.
Self-pay collections. We do all patient billing and follow-up phone calls. We have an aggressive Self-Pay Team that will exhaust all efforts before sending the bill to an outside collection agency. You'll be involved in the process before proceeding to agency collection to assure the best possible patient relationship and outcome.
Payment posting. All payments are posted in our Central Billing Office. We have made extensive use of electronic remittance and auto-posting of patient checks occurs through our custom application. Plus, we have comprehensive, secure lock box services.
Claims. With over 100 proprietary rules designed to catch problem claims, our Claims Preview and Scrubber Program - combined with our Certified Coding Team - assures you the best possible percentage of claims paid successfully upon first submission. Then, our aggressive insurance claims follow-up and collections group rarely leaves anything unaddressed.
Reporting. We provide comprehensive reporting packages containing both financial and operational data, plus detailed productivity reports going beyond standard charge, revenue and AR. We report on trending for deliveries and other services, provider specific productivity, non-physician provider cost, as well as claims audits for coding, reimbursement and outlier data.